Terms of Use

Last Updated: February 13, 2025

For users of the Ticket Label Platform in all regions

Please read these Terms of Use carefully as they set out the basis on which you are allowed to use the Ticket Label mobile app (the "App") and the services, features, content, applications, websites, or widgets (the "Services") offered by Ticket Label Group ("Ticket Label," "we," "us" or "our"). If you have any questions about the App or Services, please contact us at help@ticketlabel.com before registering to use the App or the Services.

Agreement to Terms

BY INSTALLING OR OTHERWISE ACCESSING OR USING THE APP OR SERVICES, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF USE AND YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE APP OR SERVICES, AND YOU MUST NOT USE THEM.

About Us

Ticket Label comprises various group companies operating globally. We are a disclosed ticketing agent selling tickets via our Services on behalf of promoters, organizers, managers, artists, and venues of music, entertainment, sports, and similar events (the "Event Partners").

Ticket Label Holdings Ltd (London, UK)
Ticket Label Inc (Delaware, US)
Ticket Label Canada Ltd (Ottawa, Canada)
Ticket Label Australia Pty Ltd (Sydney, Australia)
Ticket Label Europe GmbH (Berlin, Germany)

User Eligibility and Account

You must be at least 13 years old to access and use the App and Services
You must provide accurate and complete information when creating an account
You are responsible for maintaining the security of your account credentials
You must notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts at our discretion

Service Description

Core Services

Ticket purchasing and distribution
Event discovery and recommendations
Waiting list and presale access
Mobile ticket management
Customer support services

Additional Features

Social sharing capabilities
Event reminders and notifications
Personalized recommendations
Group planning tools
Digital wallet integration

User Conduct

You agree not to:

Use the Services for any unlawful purpose
Attempt to circumvent any security features
Engage in ticket scalping or unauthorized resale
Create multiple accounts or false identities
Interfere with other users' access to the Services
Collect user data without consent
Upload malicious code or content

Intellectual Property Rights

Our Rights

All platform content and features are owned by Ticket Label
Our trademarks and logos are protected
The platform's design and interface are proprietary
Software and code are our intellectual property

License to Use

Limited, non-exclusive license to use the App
Personal, non-commercial use only
No right to modify or create derivative works
No transfer or sublicense rights

Liability and Disclaimers

To the fullest extent permitted by law:

Services are provided "as is" without warranties
We are not responsible for Event Partner actions
Limited liability for service interruptions
No responsibility for third-party content
Maximum liability limited to amount paid for tickets

Contact Us

Customer Support

Email: help@ticketlabel.com

Legal Department

Email: legal@ticketlabel.com

Postal Address

Ticket Label Group

123 Ticketing Street

London, EC1A 1BB

United Kingdom