Privacy Policy
Last Updated: February 13, 2025
For users of the Ticket Label Platform in all regions
Please read this Privacy Policy carefully as it describes how Ticket Label Group ("Ticket Label", "we" or "us") collects, uses, and protects your personal information when you use the Ticket Label mobile software application (the "App"), website, or any related services (collectively, the "Ticket Label Platform"). This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile application, website, and services (collectively, the "Ticket Label Platform"). We are committed to ensuring that your personal data is handled responsibly and in compliance with global data protection laws. This policy applies to all users, including ticket buyers, event organizers, promoters, and anyone interacting with our platform. By accessing our services, you agree to the collection and use of your information as described in this Privacy Policy.
About Us
Ticket Label is a global ticketing platform operating through various subsidiaries worldwide. As a disclosed ticketing agent, we facilitate ticket sales through the Ticket Label Platform on behalf of event promoters, organizers, managers, artists, venues, and other partners (collectively, "Event Partners"). Our commitment to protecting your privacy is fundamental to our business operations and customer trust.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract Performance: We collect and process your information to fulfill our contract with you, including ticket purchases, customer support, and providing access to events.
- Legal Obligations: Processing required to comply with our legal obligations, including financial regulations and consumer protection laws.
- Legitimate Interests: Processing based on our legitimate business interests, such as fraud prevention, service improvement, and marketing.
- Consent: Processing based on your specific consent, such as for marketing communications or location-based services.
Information We Collect
Account and Profile Information
- Full name and email address
- Phone number and postal address
- Date of birth for age verification
- Profile picture (if provided)
- Password and security information
- Marketing preferences
- Additional ticket holder information when provided
Transaction Information
- Payment card details (processed securely through our payment providers)
- Billing address
- Purchase history and transaction records
- Refund and exchange information
- Digital wallet information
- Tax-related information where required
Technical and Usage Data
- IP address and device identifiers
- Browser type, version, and plugins
- Operating system information
- Mobile device information including IDFA and AAID
- Location data (if permitted)
- App usage statistics and analytics
- Time zone and language preferences
- Click stream data and page interaction information
Event-Related Information
- Event preferences and interests
- Waiting list registrations
- Event attendance history
- Venue check-in data
- Event reviews and ratings
- Social sharing preferences
- Fan club memberships
Cookie Policy
Types of Cookies and Similar Technologies
- Strictly Necessary Cookies:
Essential for basic platform functionality, including session management, security features, and shopping cart operations. These cannot be disabled.
- Performance and Analytics Cookies:
Help us understand platform usage patterns, identify popular features, and measure the effectiveness of our communications. These cookies collect aggregated, anonymous data.
- Functional Cookies:
Remember your preferences and personalize your experience, including language settings, location preferences, and login information.
- Targeting and Advertising Cookies:
Used to deliver relevant advertisements and marketing communications based on your interests and browsing behavior. These cookies also help measure marketing campaign effectiveness.
- Social Media Cookies:
Enable social sharing features and connection with your social media accounts. These cookies may track your activity across different websites.
How We Use Your Information
Core Platform Operations
- Process ticket purchases and payments
- Verify user identity and prevent fraud
- Provide customer support and issue resolution
- Facilitate ticket transfers and resales
- Generate and validate mobile tickets
- Process refunds and exchanges
- Manage waiting lists and ticket allocations
Service Enhancement and Personalization
- Provide personalized event recommendations
- Customize marketing communications
- Offer location-based services and nearby events
- Remember your preferences and settings
- Analyze platform usage to improve features
- Conduct market research and surveys
- Develop new products and services
Security and Compliance
- Detect and prevent fraudulent transactions
- Protect against unauthorized access
- Ensure platform security and stability
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain audit trails and records
- Respond to legal requests and subpoenas
Information Sharing and Disclosure
Event Partners and Venues
We share necessary information with:
- Event organizers for attendee management
- Venues for access control and security
- Artists and their management for fan engagement
- Promoters for event communication
Service Providers
We work with trusted service providers for:
- Payment processing and fraud prevention
- Customer support and communication
- Data analytics and business intelligence
- Marketing and advertising services
- Cloud hosting and storage
- IT and security services
Legal Requirements
We may disclose information:
- In response to legal requests or court orders
- To protect our rights and property
- To prevent fraud and abuse
- In corporate transactions like mergers or acquisitions
- To comply with regulatory requirements
Your Privacy Rights
Access Rights
Request a copy of your personal data and verify the lawfulness of processing. We'll provide this information within 30 days of your request.
Rectification
Request corrections to any inaccurate or incomplete personal data we hold about you. You can update basic information directly in your account settings.
Erasure
Request deletion of your personal data under certain circumstances, subject to legal retention requirements and legitimate business needs.
Data Portability
Receive your data in a structured, commonly used format and have it transmitted to another controller where technically feasible.
Restriction of Processing
Limit how we use your personal data in certain circumstances, such as when you contest its accuracy or object to processing.
Object to Processing
Object to processing based on legitimate interests, including profiling, and withdraw consent for marketing communications.
Data Security and Protection
Security Measures
We implement comprehensive security measures to protect your personal data:
- Industry-standard encryption for data transmission (SSL/TLS)
- Multi-factor authentication for account access
- Regular security assessments and penetration testing
- Access controls and authentication protocols
- Continuous monitoring for suspicious activities
- Regular security training for employees
- Secure data centers with physical security measures
Data Retention
We retain your personal data for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and tax requirements
- Resolve disputes and enforce agreements
- Meet legitimate business needs
International Data Transfers
As a global platform, we may transfer your personal data to countries outside your residence:
- Data transfers within the Ticket Label Group companies globally
- Transfers to service providers and partners in different jurisdictions
- All international transfers are protected by appropriate safeguards:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by data protection authorities
- Binding corporate rules for intra-group transfers
- Data transfer impact assessments
Children's Privacy
We take special precautions to protect children's privacy:
- The Ticket Label Platform is not intended for children under 16
- We do not knowingly collect personal data from children under 16
- Special measures for age-restricted events and content
- Parental consent requirements where applicable
- Prompt deletion of any inadvertently collected children's data
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices and services
- Legal and regulatory requirements
- Technology advancements
- User feedback and suggestions
We will notify you of any material changes through:
- Email notifications to registered users
- Prominent notices on our platform
- Updates to the "Last Updated" date
Contact Us
If you have questions, concerns, or requests related to your privacy or this policy, please contact us:
Data Protection Officer
Email: privacy@ticketlabel.com
Legal Department
Email: legal@ticketlabel.com
Customer Support
Email: help@ticketlabel.com
Postal Address
Ticket Label Group
123 Ticketing Street
London, EC1A 1BB
United Kingdom
For urgent matters, please allow up to 24 hours for initial response. We aim to resolve all privacy-related inquiries within 30 days.