Privacy Policy

Last Updated: February 13, 2025

For users of the Ticket Label Platform in all regions

Please read this Privacy Policy carefully as it describes how Ticket Label Group ("Ticket Label", "we" or "us") collects, uses, and protects your personal information when you use the Ticket Label mobile software application (the "App"), website, or any related services (collectively, the "Ticket Label Platform"). This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile application, website, and services (collectively, the "Ticket Label Platform"). We are committed to ensuring that your personal data is handled responsibly and in compliance with global data protection laws. This policy applies to all users, including ticket buyers, event organizers, promoters, and anyone interacting with our platform. By accessing our services, you agree to the collection and use of your information as described in this Privacy Policy.

About Us

Ticket Label is a global ticketing platform operating through various subsidiaries worldwide. As a disclosed ticketing agent, we facilitate ticket sales through the Ticket Label Platform on behalf of event promoters, organizers, managers, artists, venues, and other partners (collectively, "Event Partners"). Our commitment to protecting your privacy is fundamental to our business operations and customer trust.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract Performance: We collect and process your information to fulfill our contract with you, including ticket purchases, customer support, and providing access to events.
Legal Obligations: Processing required to comply with our legal obligations, including financial regulations and consumer protection laws.
Legitimate Interests: Processing based on our legitimate business interests, such as fraud prevention, service improvement, and marketing.
Consent: Processing based on your specific consent, such as for marketing communications or location-based services.

Information We Collect

Account and Profile Information

Full name and email address
Phone number and postal address
Date of birth for age verification
Profile picture (if provided)
Password and security information
Marketing preferences
Additional ticket holder information when provided

Transaction Information

Payment card details (processed securely through our payment providers)
Billing address
Purchase history and transaction records
Refund and exchange information
Digital wallet information
Tax-related information where required

Technical and Usage Data

IP address and device identifiers
Browser type, version, and plugins
Operating system information
Mobile device information including IDFA and AAID
Location data (if permitted)
App usage statistics and analytics
Time zone and language preferences
Click stream data and page interaction information

Event-Related Information

Event preferences and interests
Waiting list registrations
Event attendance history
Venue check-in data
Event reviews and ratings
Social sharing preferences
Fan club memberships

Cookie Policy

Types of Cookies and Similar Technologies

Strictly Necessary Cookies:
Essential for basic platform functionality, including session management, security features, and shopping cart operations. These cannot be disabled.
Performance and Analytics Cookies:
Help us understand platform usage patterns, identify popular features, and measure the effectiveness of our communications. These cookies collect aggregated, anonymous data.
Functional Cookies:
Remember your preferences and personalize your experience, including language settings, location preferences, and login information.
Targeting and Advertising Cookies:
Used to deliver relevant advertisements and marketing communications based on your interests and browsing behavior. These cookies also help measure marketing campaign effectiveness.
Social Media Cookies:
Enable social sharing features and connection with your social media accounts. These cookies may track your activity across different websites.

How We Use Your Information

Core Platform Operations

Process ticket purchases and payments
Verify user identity and prevent fraud
Provide customer support and issue resolution
Facilitate ticket transfers and resales
Generate and validate mobile tickets
Process refunds and exchanges
Manage waiting lists and ticket allocations

Service Enhancement and Personalization

Provide personalized event recommendations
Customize marketing communications
Offer location-based services and nearby events
Remember your preferences and settings
Analyze platform usage to improve features
Conduct market research and surveys
Develop new products and services

Security and Compliance

Detect and prevent fraudulent transactions
Protect against unauthorized access
Ensure platform security and stability
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain audit trails and records
Respond to legal requests and subpoenas

Information Sharing and Disclosure

Event Partners and Venues

We share necessary information with:

Event organizers for attendee management
Venues for access control and security
Artists and their management for fan engagement
Promoters for event communication

Service Providers

We work with trusted service providers for:

Payment processing and fraud prevention
Customer support and communication
Data analytics and business intelligence
Marketing and advertising services
Cloud hosting and storage
IT and security services

Legal Requirements

We may disclose information:

In response to legal requests or court orders
To protect our rights and property
To prevent fraud and abuse
In corporate transactions like mergers or acquisitions
To comply with regulatory requirements

Your Privacy Rights

Access Rights

Request a copy of your personal data and verify the lawfulness of processing. We'll provide this information within 30 days of your request.

Rectification

Request corrections to any inaccurate or incomplete personal data we hold about you. You can update basic information directly in your account settings.

Erasure

Request deletion of your personal data under certain circumstances, subject to legal retention requirements and legitimate business needs.

Data Portability

Receive your data in a structured, commonly used format and have it transmitted to another controller where technically feasible.

Restriction of Processing

Limit how we use your personal data in certain circumstances, such as when you contest its accuracy or object to processing.

Object to Processing

Object to processing based on legitimate interests, including profiling, and withdraw consent for marketing communications.

Data Security and Protection

Security Measures

We implement comprehensive security measures to protect your personal data:

Industry-standard encryption for data transmission (SSL/TLS)
Multi-factor authentication for account access
Regular security assessments and penetration testing
Access controls and authentication protocols
Continuous monitoring for suspicious activities
Regular security training for employees
Secure data centers with physical security measures

Data Retention

We retain your personal data for as long as necessary to:

Provide our services and maintain your account
Comply with legal obligations and tax requirements
Resolve disputes and enforce agreements
Meet legitimate business needs

International Data Transfers

As a global platform, we may transfer your personal data to countries outside your residence:

Data transfers within the Ticket Label Group companies globally
Transfers to service providers and partners in different jurisdictions
All international transfers are protected by appropriate safeguards:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by data protection authorities
- Binding corporate rules for intra-group transfers
- Data transfer impact assessments

Children's Privacy

We take special precautions to protect children's privacy:

The Ticket Label Platform is not intended for children under 16
We do not knowingly collect personal data from children under 16
Special measures for age-restricted events and content
Parental consent requirements where applicable
Prompt deletion of any inadvertently collected children's data

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our practices and services
Legal and regulatory requirements
Technology advancements
User feedback and suggestions

We will notify you of any material changes through:

Email notifications to registered users
Prominent notices on our platform
Updates to the "Last Updated" date

Contact Us

If you have questions, concerns, or requests related to your privacy or this policy, please contact us:

Data Protection Officer

Email: privacy@ticketlabel.com

Legal Department

Email: legal@ticketlabel.com

Customer Support

Email: help@ticketlabel.com

Postal Address

Ticket Label Group

123 Ticketing Street

London, EC1A 1BB

United Kingdom

For urgent matters, please allow up to 24 hours for initial response. We aim to resolve all privacy-related inquiries within 30 days.